Have Questions? We've Got Answers.
Welcome to our FAQ page. Here, you’ll find answers to common questions about our ambulance services. Whether you need information on emergency protocols or details about our medical equipment, you’ll find it all right here. We encourage you to explore the provided information, and if you have further inquiries, feel free to reach out.
Frequently Asked Questions
Common questions about our ambulance services.
Yes, absolutely. We assist both medical aid and private-paying patients. If you do not have medical aid cover, the ambulance service will be billed privately. Our team will gladly explain the process and any applicable costs before transport where possible.
We are covered and contracted in with all medical aids.
Yes, we provide non-emergency patient transfers. This includes taking patients to doctor appointments, transporting patients to different facilities, moving patients to new homes or family members ect.
Absolutely! We provide medical services at various events, includingÂ
- Sports events
- Festivals
- School events
- Corporate functions
- Community events
We have:
- Standby ambulances
- Medics on site
- 4×4 response vehicles
- Medical posts
- Event risk assessments
and a whole lot more to offer to make sure your event runs smoothly.
Yes, we do.
We have highly trained advanced life support paramedics who has received in depth training specifically for children and babies. We also have specialised equipment eg. incubators for babies and children to insure the best possible care.
FAQs
Your questions answered about our ambulance services.
We have a base in both George and Mosselbay, therefor we cover the Garden route. This includes places like Plettenberg Bay, Knysna, Sedgefield, Wilderness, George, Oudtshoorn, Great Brak River, Little brak River, Mosselbay, Albertinia, Stilbay, Heidelberg and many more places.
While waiting for an ambulance, stay calm and keep the patient still and calm. Follow all instructions given by the emergency dispatcher on the phone. Ensure pets are secured, unlock doors, clear a path for the paramedics, and have a list of the patient’s medications and allergies ready to hand over
Yes, we do inter facility transfers and yes that includes transporting patients to different provinces.
Frontier Medix are available 24/7, and 365 days a year.
Absolutely. Our ambulances are fully equipped with advanced medical technology and life-support systems to ensure the highest level of care during transport. Your safety and health are our top priorities.
Yes and yes again!!!
All our paramedics are qualified and registered with the HPCSA (Health Professions Council of South Africa). We have a whole range of qualified paramedics starting from BAA al the way to our advanced life support paramedics, ECP’s.
Common signs include chest pain or pressure, shortness of breath, sweating, nausea, dizziness, and pain spreading to the arm, neck, or jaw. Call an ambulance immediately if you suspect a heart attack, as early treatment can save a life.
If they cannot breathe, cough, or speak, emergency first aid such as back blows and abdominal thrusts may be needed. Call for emergency medical assistance immediately.
Ensure the scene is safe before helping anyone. Check for dangers such as traffic, fire, or electrical hazards. Call emergency services as soon as possible and provide clear information about the location and injuries.
Cool the burn under clean running water for at least 20 minutes if possible. Do not apply butter, toothpaste, or ice directly to the burn. Seek medical attention.
Keep the person safe by moving objects away from them and protecting their head. Do not hold them down or place anything in their mouth. Once the seizure stops, place them on their side and monitor their breathing while waiting for medical help.
A stroke is a medical emergency and requires immediate treatment. Common warning signs include sudden weakness on one side of the body, facial drooping, difficulty speaking, confusion, loss of balance, or severe sudden headache.
Remember the word FAST:
- Face drooping
- Arm weakness
- Speech difficulty
- Time – what time did it happen
Call an Ambulance!
Do not let the person drive themselves to hospital. Early medical treatment can greatly improve recovery outcomes.
Get in Touch for Assistance
We’re here to help you. If you have questions or need support, don’t hesitate to reach out. Your well-being is our priority.
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